At Al Jarwan Exchange, safeguarding your security in the digital finance world is our top concern. Knowing all kinds of fraudulent activities is a critical step toward safeguarding yourself against financial fraudsters. It is crucial for us to educate our customers on how to identify suspicious activities. If you notice any suspicious, unauthorized, or fraudulent activities, we strongly encourage you to report them to us.

Most Common Banking Fraud Activities

• Fake Prize and Lottery Scams: You receive a notification claiming you’ve won a prize but must pay fees or provide personal information to claim it.
• Advance Fee Payment Scams: Victims are promised a large sum of money in return for a small upfront payment, which is never received
• Emergency Scams: Scammers impersonate family members in distress, urging immediate money transfers for supposed emergencies.
• Phone Frauds: Fraudsters pose as company staff or government officials to steal personal information or money.
• Charity Scams: Deceptive solicitations for donations to fake charities, diverting funds from those in need.
• Ponzi Schemes: Investment scams that pay returns to earlier investors using the capital of new investors.
• Rental Scams: Scammers post fake rental listings, collect deposits from prospective tenants, and disappear without providing the property.
• Online Shopping Scams: Fraudsters set up fake e-commerce websites selling non-existent products, taking payments without delivering goods.
• Credit Card Fraud: Unauthorized individuals use stolen credit card information to make purchases or withdraw funds.
• Subscription Scams: Consumers unknowingly sign up for free trials that later convert into costly subscriptions without their consent.

Protect Yourself from Fraud:

• Be Sceptical:  If someone asks for sensitive information (like bank details or OTPs), question their motives. Al Jarwan  Exchange will never ask for such information.
• Keep Personal Information Private:  Do not share your login credentials, bank details, or OTPs.
• Verify Requests:  Confirm any emergency requests with family before sending money.
• Social Media Caution:  Adjust privacy settings and be wary of unsolicited messages from users posing as officials.
• Beware of Remote Access Software:  Do not download applications that allow remote access to your device.
• Scrutinize Emails: Check the characters in email addresses for any inconsistencies.
• Use Antivirus Software:  Keep your computer secure with updated antivirus protection.
• Avoid Unknown Links:  Do not click on links from unknown sources.

Red Flags for Fraud

• Offers that seem too good to be true
• Pressure to act immediately
• Guarantees of success or unusually high returns
• Requests for upfront payments, even for “free” prizes

Safeguard Your Data:

Your personal information like Emirates ID, date of birth, and bank details are valuable. Protect them to prevent unauthorized access to your accounts.

How to Report Fraud:

If you notice any suspicious/unauthorized/fraud transaction(s) or activity, please immediately report the details to the UAE police or at Al Jarwan Exchange through

Customer Service Number: +971 6 5551555 +971 50 6491909

eMail: customercare@aljarwanexchange.ae  complaints@aljarwanexchange.ae